Refund & Returns Policy
At Shivam Air Courier Service, we strive to provide reliable and efficient courier solutions. However, if you are not completely satisfied with our services, we offer a fair and transparent refund and returns policy.
1. Eligibility for Refunds
You may be eligible for a refund under the following conditions:
- The shipment was not delivered within the promised time frame due to reasons under our control.
- The package was lost or damaged during transit (subject to investigation).
- The incorrect service was charged or a duplicate payment was made.
- The order was canceled before dispatch.
2. Non-Refundable Situations
Refunds will not be issued in the following cases:
- Delays caused by natural disasters, weather conditions, strikes, or unforeseen circumstances.
- Incorrect or incomplete recipient details provided by the sender.
- Packages returned due to the recipient’s unavailability or refusal.
- Shipments containing prohibited or restricted items.
- Claims made after the stipulated refund request period (see below).
3. Refund Request Process
To request a refund, follow these steps:
- Contact our customer support team at support@shivamaircourierservice.com within 7 days of the issue.
- Provide your tracking number, proof of payment, and a brief explanation of the issue.
- Our team will review the request and may require additional verification.
- Approved refunds will be processed within 7-10 business days via the original payment method.
4. Return Policy for Undelivered Shipments
- If a package is undelivered and returned to the sender due to incorrect address, failed delivery attempts, or refusal by the recipient, return charges may apply.
- Customers must claim returned shipments within 30 days of notification; otherwise, storage or disposal fees may be incurred.
We appreciate your trust in Shivam Air Courier Service and are committed to providing the best courier experience.
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