Refund & Returns Policy

At Shivam Air Courier Service, we strive to provide reliable and efficient courier solutions. However, if you are not completely satisfied with our services, we offer a fair and transparent refund and returns policy.

1. Eligibility for Refunds

You may be eligible for a refund under the following conditions:

  • The shipment was not delivered within the promised time frame due to reasons under our control.
  • The package was lost or damaged during transit (subject to investigation).
  • The incorrect service was charged or a duplicate payment was made.
  • The order was canceled before dispatch.

2. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Delays caused by natural disasters, weather conditions, strikes, or unforeseen circumstances.
  • Incorrect or incomplete recipient details provided by the sender.
  • Packages returned due to the recipient’s unavailability or refusal.
  • Shipments containing prohibited or restricted items.
  • Claims made after the stipulated refund request period (see below).

3. Refund Request Process

To request a refund, follow these steps:

  1. Contact our customer support team at support@shivamaircourierservice.com within 7 days of the issue.
  2. Provide your tracking number, proof of payment, and a brief explanation of the issue.
  3. Our team will review the request and may require additional verification.
  4. Approved refunds will be processed within 7-10 business days via the original payment method.

4. Return Policy for Undelivered Shipments

  • If a package is undelivered and returned to the sender due to incorrect address, failed delivery attempts, or refusal by the recipient, return charges may apply.
  • Customers must claim returned shipments within 30 days of notification; otherwise, storage or disposal fees may be incurred.

5. Contact Us

For any refund or return-related queries, please reach out to our support team at:
📧 Email: support@shivamaircourierservice.com
📞 Phone: [Your Contact Number]
📍 Address: [Your Office Address]

We appreciate your trust in Shivam Air Courier Service and are committed to providing the best courier experience.

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